If you forgot your password, or
if login is locked because of incorrect password entries,


please send email to our e-pay service inquiry contact below:


*Please include your corporate code, employee number, your full name,
and either of the following (1) or (2) in your email.

*Depending on the company, you may be required to provide
[Home Address (the physical address of your residence) ] or [Home Address and Date of Birth]
in addition to the information mentioned above.
(This may vary based on the specific procedures designated by each company.)

*Please note that we can only accept inquiries directly from the individual concerned.
We are unable to process inquiries made by a representative or on behalf of someone else.


(1) Forgot your password and request to reissue your password
(2) Request to unlock login (no password change)


e-mail address : epay@payroll.co.jp


*The new password will be provided through one of the following methods:
(This may vary depending on the specific operational procedures designated by each company.)

�E Notification via the payroll representative.
�E Email sent to the email address registered in our system as the contact address of the individual in question.
�E Email reply sent to the email address used as the sender address for the password reissuance request by the
individual in question.


== Note ==
1.If you send a text message from your cell phone,
please make sure to set your cell phone to receive email response from the domain "@payroll.co.jp".

2.If email screen does not start even by clicking the above email address,
please use the email software you usually use to make inquiries.

Inquiry contact business hours: 9:30 - 17:30
Closed: Saturdays, Sundays, national holidays, and year-end/new year (Dec. 29 - Jan. 3)

*Inquiries made on holidays or after business hours will be responded during e-pay Center business hours.


Copyright 2008 Payroll Inc. All rights reserved.